$5 shipping per order 🌙 Ship time 10-30 days Please remember all sales are final.

Important Information & How To Contact Us


Southwest Bath and Body Policies and Contact Information

Terms and Conditions

 

We take customer service very seriously here, after all, you are the reason we are in business.

If you have any questions or concerns at all, please feel free to reach out to me at southwesthcaz@gmail.com

You can also call directly at 480-432-4911

Returns and Refunds and Shipping Policy:

We strive very hard to get your orders out in a timely manner, since all of our items are handmade at the time of your order, orders can take awhile. while normal ship times are  10-14 business days, during these unprecedented times of Covid, our ship times are anywhere from 10-30 days until your products leave us. We are shipping daily, but supply chains are breaking down and ingredients are taking longer to reach us. All sales are final, but we want ou to love your products. If your items arrive damaged, contact us.

Contact Us :

By Email southwesthcaz@gmail.com

By Phone (480)432-4911 Monday - Friday 10am-5pm 

Return Policy: Because of the nature of our product, All Sales Are Final On Bath And Body Products. We are able to cancel orders within 24 hours of them being placed, by contacting us by email southwesthcaz@gmail.com

If your product does not meet your satisfaction because of a quality issue, please contact us for a replacement of the exact same item 

We do not replace items for scents that you do not like. 

 

Damages: We use USPS to ship, and your package is insured up to $50 with their shipping insurance. If your package is damaged upon receipt, email southwesthcaz@gmail.com with pictures and we can help you get a claim going and get your order fixed.

Again, all sales are final.

Thank you for being the best part of Southwest Bath and Body/ Hemp Moon  

 

Hemp Moon is a subsidiary of Southwest Bath + Body, and your credit card statements will read as Southwest Bath and Body Co

 

We welcome wholesalers. Please contact us for more information