Hemp Moon is currently closed while we relocate the business- Please Subscribe to updates to be notified as soon as we re open in August 2021
Hemp Moon is currently closed while we relocate the business- Please Subscribe to updates to be notified as soon as we re open in August 2021
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Important Information & How To Contact Us

Hemp Moon /Southwest Bath and Body Co Policies and Contact Information

Terms and Conditions

We take customer service very seriously here, after all, you are the reason we are in business.

If you have any questions or concerns at all, please feel free to reach out to me at shophempmoon@gmail.com

You can also call directly at 480-432-4911

Returns and Refunds and Shipping Policy:

We strive very hard to get your orders out in a timely manner, since all of our items are handmade at the time of your order, orders can take awhile. while normal ship times are  10-14 business days, during these unprecedented times of Covid, our ship times are anywhere from 10-30 days until your products leave us. We are shipping daily, but supply chains are breaking down and ingredients are taking longer to reach us. All sales are final, but we want you to love your products. If your items arrive damaged, contact us.

Contact Us :

By Email shophempmoon@gmail.com

By Phone (480)432-4911 Monday - Friday 10am-5pm 

 

 

Refund Policy: Because of the nature of our product, All Sales Are Final On Bath And Body Products. We are able to cancel orders within 24 hours of them being placed, by contacting us by email shophempmoon@gmail.com

Return Policy: Because of the nature of our products, we do not allow returns or exchanges. 

If your product does not meet your satisfaction because of a quality issue, please contact us for a replacement of the exact same item.

We do not replace items for scents that you do not like. Therapy denotes Menthol, which is a very concentrated peppermint extract and is cooling, and smells of peppermint. It is very beneficial for inflammation and pain reduction. All of our body items are made with our proprietary oil which contains Arnica, Argan, Evening Primrose, Blackseed Oil, Vitamin E, Full Spectrum Hemp Cannabidiol, carried in a Food Grade Hemp Oil.

Our candies are made with a full spectrum Hemp Cannabidiol, carried in a Food Grade Hemp Oil. Full Spectrum means whole plant and all of its properties are in it, and this includes small trace legal amounts of THC. We do not make any medical claims and anytime a full spectrum product is used, there is a possibility of it being in your bloodstream. 

 

Damages: We use USPS and UPS to ship, and your package is insured up to $50 with their shipping insurance. If your package is damaged upon receipt, email shophempmoon@gmail.com with pictures and we can help you get a claim going and get your order fixed. All orders receive a tracking number, if your shipment is lost then we will help you file a usps claim and locate that package. Once the package has left our facility and scanned into UPS or USPS, we can no longer be responsible for that package and its contents, it is the customers responsibility to ensure their delivery address is safe to deliver packages to.

Again, all sales are final.

Thank you for being the best part of Southwest Bath and Body/ Hemp Moon  

 

Hemp Moon is a subsidiary of Southwest Bath + Body, and your credit card statements will read as Southwest Bath and Body Co

 

We welcome wholesalers. Please contact us for more information